Policies & Legal

Terms & Conditions

1. Acceptance of Terms

By accessing and using the RABROPAR website (rabropar.com), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

2. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes:

• Harassing or causing distress or inconvenience to any other user.
• Transmitting obscene or offensive content.
• Disrupting the normal flow of dialogue within our website.
• Using automated systems, bots, or scrapers to access the website without authorization.
• Attempting to gain unauthorized access to any part of the website, user accounts, or computer systems.

3. Products & Pricing

All product descriptions, specifications, and pricing on our website are subject to change without notice. While we strive for accuracy, errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you promptly.

4. Orders & Payment

By placing an order through our website, you warrant that you are legally capable of entering into binding contracts. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorized transactions, or violations of these Terms.

Accepted payment methods include Visa, MasterCard, American Express, PayPal, and Apple Pay. Payment is processed at the time of order placement.

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product photographs, data compilations, and software, is the property of RABROPAR Inc. or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from our website without prior written consent, except as expressly permitted by these Terms.

6. Limitation of Liability

To the fullest extent permitted by applicable law, RABROPAR Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) our website.
• Any conduct or content of any third party on our website.
• Any content obtained from our website.
• Unauthorized access, use, or alteration of your transmissions or content.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the website shall be resolved in the state or federal courts located in Harris County, Texas.

Shipping Policy

1. Shipping Overview

RABROPAR ships heavy equipment and machinery parts from our distribution centers in Houston, TX and Los Angeles, CA. We partner with FedEx, UPS, and specialized freight carriers to ensure your parts arrive safely and on time.

2. Free Shipping

We offer free standard shipping on all domestic orders over $99. Orders under $99 are subject to a flat shipping rate of $9.95 for standard delivery.

3. Domestic Shipping Options

• Standard Ground (5–7 business days): Free on orders over $99; $9.95 for orders under $99.
• Expedited (2–3 business days): $19.95 flat rate for orders under 50 lbs.
• Overnight (Next business day): Starting at $39.95, calculated based on weight and dimensions.
• Freight / Oversized: For items exceeding 150 lbs or oversized dimensions, freight shipping rates will be calculated at checkout. Typical delivery: 5–10 business days.

4. International Shipping

We currently ship to over 40 countries worldwide. International shipping rates, delivery times, and available carriers vary by destination. All international shipping costs are calculated at checkout based on package weight, dimensions, and destination.

• Canada: 7–14 business days via USPS International or FedEx International.
• Mexico: 10–18 business days.
• Europe & UK: 10–20 business days.
• Asia-Pacific: 7–14 business days.
• Other Regions: 14–35 business days depending on destination.

International customers are responsible for all customs duties, import taxes, brokerage fees, and any other charges imposed by the destination country. These charges are not included in our product prices or shipping costs.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and carrier information. You can also track your order by logging into your RABROPAR account and visiting the "Track Order" page.

6. Damaged or Lost Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged packaging and products. We will work with the carrier to file a claim and arrange a replacement or refund. For lost shipments, please contact us after 10 business days for domestic orders or 30 business days for international orders.

Return & Refund Policy

1. Return Window

We offer a 30-day return window from the date of delivery for most products. Items must be returned in their original, unused condition with all packaging, tags, and documentation intact.

2. Non-Returnable Items

• Electrical components (ECU modules, sensors, wiring harnesses) — unless defective upon receipt.
• Sealed units (turbochargers, hydraulic pumps, injectors) — unless unopened in original packaging.
• Custom or special-order parts manufactured to your specifications.
• Fluids, lubricants, and chemical products once opened.
• Items marked as "Final Sale" or "Non-Returnable" on the product page.

3. How to Initiate a Return

• Step 1: Log into your RABROPAR account and navigate to "My Orders."
• Step 2: Select the order containing the item(s) you wish to return and click "Request Return."
• Step 3: Select the reason for return and upload photos if the item is damaged or defective.
• Step 4: Receive a Return Merchandise Authorization (RMA) number and prepaid shipping label via email within 1–2 business days.
• Step 5: Pack the item securely in its original packaging, affix the shipping label, and drop off at the designated carrier location.

You may also contact our Returns Department at returns@rabropar.com or call 1-800-RABROPAR (1-800-722-7672).

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 3–5 business days. If approved:

• Original Payment Method: Refunds are processed to the original payment method within 5–10 business days.
• Store Credit: Available immediately upon approval — ideal for faster re-ordering.
• Partial Refunds: May be granted for items returned after the 30-day window, with signs of use, or missing original packaging (subject to a restocking fee of up to 20%).

5. Restocking Fees

A restocking fee may apply in the following situations:

• 15% restocking fee for returns of non-defective items after 14 days from delivery.
• 20% restocking fee for items returned without original packaging.
• 25% restocking fee for items returned after the 30-day return window (at our discretion).

Restocking fees are waived for defective products or items that were incorrectly shipped by RABROPAR.

6. Exchanges

We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the replacement item. This ensures the fastest possible processing.

Warranty Policy

1. Warranty Coverage

RABROPAR warrants that all products sold through our website are free from defects in materials and workmanship under normal use and service for the warranty periods specified below:

• Engine & Drivetrain Components: 24 months / unlimited miles from the date of purchase.
• Transmission & Hydraulic Parts: 18 months from the date of purchase.
• Electrical Components: 12 months from the date of purchase.
• Brake, Suspension & Steering: 18 months from the date of purchase.
• Cab, Body & Cooling Parts: 12 months from the date of purchase.
• Filters, Fluids & Consumables: 6 months from the date of purchase (unopened only).

2. What This Warranty Covers

This warranty covers defects in materials and workmanship that occur during normal use and proper installation of the product. Covered defects include:

• Premature wear or failure under normal operating conditions.
• Manufacturing defects in materials, casting, machining, or assembly.
• Dimensional inaccuracies that prevent proper fitment (when correct vehicle/application was specified at time of purchase).

3. What This Warranty Does Not Cover

This warranty does not cover damage or failure resulting from:

• Improper installation, including but not limited to incorrect torque specifications, misalignment, or use of incorrect tools.
• Misuse, abuse, negligence, or operation outside the manufacturer's specified parameters.
• Normal wear and tear, including gradual deterioration from regular use.
• Modification, alteration, or repair by unauthorized parties.
• Environmental damage, including corrosion from chemical exposure, flood, or fire.
• Lack of proper maintenance as specified in the original equipment manufacturer's service manual.
• Use in applications other than those specified or intended for the product.

4. How to File a Warranty Claim

• Step 1: Contact our Warranty Department at warranty@rabropar.com or call 1-800-RABROPAR (1-800-722-7672).
• Step 2: Provide your order number, product part number, and a detailed description of the defect.
• Step 3: Submit supporting evidence: clear photos of the defect, installation records, and maintenance logs.
• Step 4: Our team will review your claim within 5–7 business days and provide an RMA number if the claim is approved.
• Step 5: Ship the defective product to our warranty center using the provided shipping label.

5. Warranty Remedies

If your warranty claim is approved, we will, at our sole discretion:

• Replacement: Ship an identical or equivalent replacement product at no charge, including free shipping.
• Refund: Issue a full or partial refund to the original payment method.
• Store Credit: Provide store credit for the full purchase price, valid for 12 months.

RABROPAR reserves the right to inspect returned products and determine the appropriate remedy based on the nature and severity of the defect.

6. Contact Us

For warranty inquiries and claims:

RABROPAR Warranty Department
1200 Industrial Parkway, Suite 400
Houston, TX 77001
Email: service@rabropar.com
Phone: 1-816-258-8038
Hours: Monday–Friday, 8:00 AM – 6:00 PM CST